Below you can find the most common questions and answers.
If you have other questions, please just send it to

Filter by Topic
  • All
  • Shipping & Delivery
  • Returns & Exchanges

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Shipping & Delivery

✓ Ordered before 16:00, shipped today. 

Dilivery time
1. The Netherlands 1 business day
2. Europe 1-2 business days
3. World 4-8 business days

* Note: Sometimes the delivery takes longer than expected. Please be patient, it will always arrive shortly after that. 

✓ Free worldwide shipping on all orders over €100

All orders below €100
1. The Netherlands €5,95
2. Europe €9,95
3. World €19,95

Returns & Exchanges

If you are not satisfied with your order, you can return it to us undamaged, unused and with the original labels within 30 days of receipt. Enclose the return form with the return so that we can process the return quickly. As soon as we have received the return in good order, the purchase amount will be credited within 7 business days.

Our return address is:
Animaux Troupeau
Minister Nelissenstraat 28
4818HT Breda 

If you want to exchange a product for a different size or another product, you can fill this in on the return form. As soon as we have received the return, we will send the new size or product to you free of charge.

Yes, all return costs are at your own expense.

Unable to find your answer? Contact Support